1What‘s your MOQ?
The MOQ of the custom E-bke is 1 unit.
2What’s your delivery time?
You can receive the sample within 15 days.
Normally, you can receive the e-bike within 45 days and 30 days for parts.
3Can I use my own forwarder?
Of course, you can.
4Could you print our own logo on products?
Yes, send your logo file to us,and we can design it for you.
5Are you able to design our E- bikes according to our ideas or drawings?
Sure, we have a professional R&D team to do ODM services for you.
6Have you got any third-party certificates for your products?
Yes, the E-bikes we made are reached EN standards and all of them passed TUV certificates.
7Can I get samples to test?
Yes, welcome to test our products at anytime.
8How do you charge for samples?
Normally, we charge samples and freight fees.
9How about your annual production capacity for electric bicycle?
Our annual production capacity is 24000 PCS. Sunmovec are able to satisfy your needs for delivery and make sure you never miss any selling season.
10What's your warranty policy?
Our products are provided within 100% guarantee against any manufacturing defect.
The frame of your electric bike has a 2-year warranty.
Your electric bike comes with a 18-month warranty covering the battery and motor, and its controller has a year warranty.
Other electronic components, such as electronic cabling and throttle, also have 3-month warranty.
We give 0.5% repaired spares to each order.
The frame of your electric bike has a 2-year warranty.
Your electric bike comes with a 18-month warranty covering the battery and motor, and its controller has a year warranty.
Other electronic components, such as electronic cabling and throttle, also have 3-month warranty.
We give 0.5% repaired spares to each order.
11Do you offer discount for mass production?
Sure, we can discuss when the design, material, and the quantity are confirmed.
12 How do you ship the goods and how long does it take arrive?
We usually ship by FCL or LCL, also can ship by air, DHL, EMS, Fedex or TNT, which usually takes 3-5 working days to arrive.
13Can you provide accessories for us?
Of course! We are able to provide wide range of accessories with reasonable prices for you.